Adobe Express Animated Characters Internal Server Error | September 2025

[Delightful_fantasy2616]

[default34695713re0n9w]

Estou tendo direto esse erro

[andre_0658]

Descobri um problema. Tente atualizar a página ou volte para o início.

[zdskmufu_4081]

same

[Amitej S]

Hi @zdskmufu_4081

Are you still facing issues with Animate Character? Our teams worked on fixing a problem with Adobe Express. Please confirm if it is working fine for you now. You can check the status here: https://adobe.ly/3I0IY3W

Thanks!

[kylie_3503]

I am having the same problem!

[Amitej S]

Hi @kylie_3503, can you confirm the device and browser you're using to work? Also, please confirm if other Adobe Express tools are working fine for you and if it's just the Animate Character that is having issues. If possible, please share a screenshot of the workflow for us to check. 

[kylie_3503]

Good morning,

I have tried this on every possible device imaginable. I have tried it on an iPad Pro, iPhone 15 Pro, a desktop PC running Windows, my work HP PC running windows and it won’t work on any of these devices. My internet connection is stable.
I get the same error on all devices. I have attached the images of the error to this email. I tried it through my work login and through a gmail login I created too. I get the same error on both.
I tested other AI generated options in Express such as image generation and it works fine.

[image0.png][image1.png]
*** This message is intended for the addressee named and may contain privileged information or confidential information or both. If you are not the intended recipient please notify the sender and delete the message. ***

[kylie_3503]

[mente_0032]

Eu mesmo estou tendo esse problema!

[Tarun Saini]

Hi @mente_0032,

Thanks for reaching out! We're sorry to hear about this. Could you please elaborate more about the issue you're experiencing? Which platform are you using? Is it a desktop or a mobile device? Are you getting any error messages? If so, can you share a screenshot of the error?

I'd request you to check this post on how you can report a bug for us to investigate better- https://adobe.ly/3VCmHwv

We're here to help, just need some info.

Regards,

Tarun

[mente_0032]

Nao tenho como partilhar o screenshot porque aqui não tem a opção mas eu estou usando no telemóvel o meu telemóvel não aceita baixar o aplicativo, eu estou usando na web.

Quando tento processar meu pedido aparece internal error server ou seja não foi possível contactar o adobe service na parte da animação de personagem apartir de áudio!

Gostava que me ajudassem o mais rápido possível 🙏🙏🙏🙏

[Tarun Saini]

Thanks for your response @mente_0032,

Can you please let us know the make and model of your device? Also, have you tried using a different browser?

Regards,

Tarun

[mente_0032]

Estou usando itel A50!

Estou usando no Chrome o problema começou na segunda feira, mas no domingo consegui fazer minhas animações!

[mente_0032]

Se viu essa mensagem pode me dar uma solução?

[Tarun Saini]

Thanks for sharing the details. Is it possible for you to share the document link with me with edit access to investigate further via private message?

Regards,

Tarun

[mente_0032]

Está aí o link 

https://new.express.adobe.com/home/tools/animate-from-audio?xProduct=&xProductLocation=&locale=pt-BR

[mente_0032]

Espero a resposta em breve 🙏🙏🙏

[Amitej S]

Hi @mente_0032, Thanks for sharing the device details. Please let us know if the audio used is directly recorded or if you're uploading a file? If you're uploading an audio file, we'd like to know its file type. 

Best! 

[mente_0032]

O meu arquivo é de formato MP3!

[Tarun Saini]

Thanks for the info 

@mente_0032

,

I have escalated the case to our product team. I'll keep you posted once I hear anything from them.

Regards,

Tarun

[mente_0032]

🙏🙏🙏🙏 você está conseguindo criar talvez você podia me mandar link aqui no chat!

[mente_0032]

 

[mente_0032]

Tem alguma resposta pra mim?👋👋👋👋

[mahmoud_5524]

Hi @mente_0032,

Our team is still actively working on this issue. We really appreciate your patience and understanding while we investigate and work toward a fix.

^MM

[mente_0032]

 o que pode ser isso pode me esclarecer?